Refund policy
Last updated: 6th September 2026
The short version
Your £30 deposit is fully refundable, any time before your device is dispatched. No deadline, no reason needed, no fee.
How to get your refund
- Use the cancellation link on our website, or email hello@cordee.co with the email address you reserved with.
- We'll ask why you're cancelling. You don't have to tell us — but if you do, it genuinely helps us build a better product.
- Your refund goes back to your original payment method within 5 working days.
After your device ships
Once devices start shipping, this policy will be updated to cover returns and refunds of the device itself, and your full legal rights as a consumer will apply. We'll publish the updated policy before the first device is dispatched.
Questions
hello@cordee.co — a human reads it.